Customer Service Associate

Designation:
Customer Service Associate
Location:
Ludhiana
Description:
Responsibility includes but not limited to:


    

  • You’ll be solving clients and customers' queries.
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  • You’ll be contacting potential or existing customers to inform them about the product and service using scripts. 
    • 

  • Handle grievances to preserve the company’s reputation.
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  • You’ll keep records of calls and sales.
    • 

  • You’ll be responsible for understanding the customer's requirements.
    • 

  • You must acquire and maintain a customer database.
    • 

  • You must direct prospects to the field sales team when needed.
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  • You must take orders and process them in an accurate manner.
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The applicants must have:


    

  • A graduation degree with minimum one year experience in customer service
    • 

  • Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers
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  • Must have sound knowledge about mail drafting and Microsoft Office.
    • 

  • Presentation and convincing skills
    •
Salary:
Up to 20,000
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