Support Executive (Software Product firm)

Support Executive (Software Product firm)
Mumbai & Delhi

About the role: We are looking for an IT Fresher with excellent communication skills, whereas internship experience will be an added advantage. About the company: The company is well-established as a Developer and Supplier of an advanced range of Taxation & HR-related software products since 2004 and is a customer-driven IT Company offering systems integration solutions in the Indian market. The company has worked on internet technologies to accelerate client requests and data processing over the Internet. It is a software development house with strong management and software development processes and a state-of-the-art infrastructure. The work-life of the Support Executive will be: You’ll be working in a well-established software development house with proven expertise in systems and application Developments Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem Managing the inbound volume of voice and mail requests from MS customer and channel partners and assisting in providing accurate and complete information. Escalate customer problems both internally and externally, when required, according to defined escalation paths. Work with internal departments to meet customer's needs The applicants must have: A Degree from IT Background, internship experience would be an add on Excellent verbal and written communication skills; the ability to interact with potential customers Knowledge about HR software will be added advantage Multitasking abilities & good coordination skills should be outspoken Strong phone contact handling skills and active listening Must have the ability to build a sustainable relationship with the customers. Knowledge about Advanced Excel and MIS Reporting CRM and Lead Management & Online Research Dynamic, confident, logical attitude & personality Possesses an energetic, outgoing, and friendly demeanor

Up-to 20,000
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